We're here to help you book and host the best nights out.
Have a question, problem, or feedback? Reach our team directly:
General Support: support@beatbox-bookings.web.app
Privacy & Data Requests: privacy@beatbox-bookings.web.app
Trust & Safety: safety@beatbox-bookings.web.app
Response Time: We aim to respond within 24 hours, Monday through Friday.
How do I book a section?
Browse venues from the Explore tab, pick a section, choose a bottle package, and select your night. Submit a booking request and pay once the host approves it.
When am I charged?
You're only charged after the host approves your booking. Once approved, you have 24 hours to complete payment or the booking will automatically cancel.
What's the cancellation policy?
Cancel more than 48 hours before your booking for a full refund. 24–48 hours before: 50% refund. Less than 24 hours: no refund. If a host cancels a confirmed booking, you receive a full refund.
Can I change a confirmed booking?
Bookings can't be edited once confirmed. Cancel and re-book to change dates, sections, or packages. Cancellation fees may apply per the policy above.
What does the package price include?
Each package lists a minimum spend covering bottles and items shown in the package details. Taxes, service fees, and gratuity are calculated separately and shown before checkout.
How do I list my venue?
Sign up as a host, complete your venue profile, add at least one section, and publish a bottle package. You'll need to connect Stripe to receive payouts.
How do payouts work?
Payouts run through Stripe Connect on Stripe's standard payout schedule. BeatBox keeps a 10% platform fee on each completed booking; the remainder is transferred to your connected account.
How long do I have to approve a booking?
We recommend reviewing booking requests as soon as possible. Repeated late or missed responses can affect your visibility on the platform.
Can I block specific nights?
Yes, manage availability per section under your section settings. Blocked nights won't accept booking requests.
What if an attendee damages my space?
Document the damage, contact the attendee through any contact info shared during checkout, and email safety@beatbox-bookings.web.app with details. BeatBox is a marketplace and is not a party to rental agreements; insurance and recovery are the host's responsibility.
How do I delete my account?
Open the BeatBox app, go to Profile > Delete Account, and confirm. Account deletion is permanent and cannot be undone.
How do I update my email or phone?
Open Profile > Edit Profile in the app and update your details.
How is my data handled?
See our Privacy Policy for full details on data collection, use, and your rights.
Payments are processed by Stripe. BeatBox never stores your full card number. Refunds are returned to the original payment method and may take 5–10 business days to appear depending on your bank.
If you have a billing dispute, contact us at support@beatbox-bookings.web.app before disputing the charge with your bank — this lets us resolve the issue more quickly.
If you encounter inappropriate behavior, harassment, or unsafe conditions, report it immediately to safety@beatbox-bookings.web.app. Include the user, venue, or booking ID along with any screenshots or details. We review every report and may suspend accounts that violate our Terms of Service.
If the app isn't working as expected, try:
Still stuck? Email support@beatbox-bookings.web.app with your device, OS version, and a description of the issue.